Reference

How We Handle Your Privacy

We collect what we need to run your account, process bKash and Nagad deposits, and keep the lobby secure. You control your information and can request changes or deletion through account settings or support.

Account data protectionPayment record handlingContact us anytimeClear access rightsNo third-party sale
joya 7 How We Handle Your Privacy
DATA SECURITY

How We Protect Your Information

We encrypt connections between your device and our servers so payment details and login credentials travel securely. Account access requires OTP verification sent to your mobile. We review login patterns to flag suspicious activity and lock accounts if we spot unusual device or location changes.

Encrypted Connections

Every page on joya 7 uses SSL encryption, meaning your bKash wallet number, password, and session data are scrambled during transmission so third parties cannot intercept them.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can clear cookies in your browser settings, though you'll need to log in again.

Data Retention Periods

Active account records stay on file as long as your account is open. After deletion, we anonymize transaction history within ninety days but keep it for dispute and regulatory purposes.

Your Access Rights

You can request a data export, ask us to correct mistakes in your profile, or delete your account entirely. Contact support with your registered mobile to verify identity and start the process.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what we hold, correct account details, or request deletion, contact us through live chat or email. Include your registered mobile number so we can verify ownership and process your request within a reasonable timeframe.

Team online

Live Chat

Open the chat icon in the account panel and ask for the privacy team. Have your mobile number ready for verification so we can pull your records securely.

Email Support

Send your privacy request to our support address from the email registered to your account. State what you need—data export, correction, or deletion—and we'll respond with next steps.

Account Settings

Log in and head to privacy controls under settings to download your data summary or adjust marketing preferences. For full deletion, contact support directly.

Privacy Policy Questions

We collect your mobile number, email, chosen wallet details for deposits, device type, and IP address. Payment transactions generate records we store to match deposits and process withdrawals accurately.

Yes. Contact support via live chat or email with your registered mobile number, request a data export, and we'll send a summary of your account profile, transaction history, and login records.

Reach support through chat or email, state that you want account deletion, and verify your identity with your registered mobile. We'll remove personal identifiers within ninety days and anonymize transaction records.

We do not sell your data to advertisers or share it outside the platform except where local law in Bangladesh or your region requires us to disclose information to authorities.

We use session cookies to keep you logged in and preference cookies for language settings. You can clear them in browser settings, but you'll need to log in again each visit.

We anonymize personal identifiers within ninety days of deletion but retain anonymized transaction history for regulatory compliance and fraud prevention as required by local law and our operating regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.